From Australia


Phone: (03) 9007 0484


Support email: schoolzone@familyzone.com


Sales: sales@familyzone.com



From North America


Phone: 1800 451 9071


Alternate Phone: 443 292 5218


Support email: schoolzone@familyzone.com


Critical incidents: usa-partner-support@familyzone.opsgenie.net


Sales: sales@familyzone.com


Important notes for North American Partners ONLY with Critical Incidents


When you email us an incident will be created and the engineer on roster will be notified by email, SMS and will be called on their mobile phone for 5 minutes. If not answered it will be escalated to the on-call manager.


When you call the support line you will be connected directly with the engineer. If the engineer on roster does not answer you will be asked to leave a voicemail message.